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ACP LIMITED WARRANTY
ACP
warrants all new products manufactured by ACP to
be free of defective material or workmanship for the periods, and under the
conditions stated herein. This warranty is expressly limited to repair or
replacement of product found to be defective. ACP assumes no liability for loss
due to failure of any product to perform satisfactorily. ACP makes no other
warranty, expressed or implied, except that of title. Any and all other
warranties are expressly disclaimed. This warranty applies under conditions of
intended use and is exclusive of equipment subjected to: Lack of proper
maintenance, excessive duty cycle, exposure to the elements (except those
equipped for outdoor use), shipping damage and modification not authorized by
ACP.
No warranty claims will be
honored without prior authorization for repair from ACP. Any replaced or
repaired equipment will be warranted for the remainder of the warranty term
only.
LIMITED WARRANTY
TERMS
CLIMATE CONTROL UNITS:
30 months from date of shipment or 24 months from start-up date unless third
party compressor pumps are used.
TWO STAGE COMPRESSOR
UNITS: 27 Months from date of
shipment or 24 months from date of sale.
SINGLE STAGE COMPRESSOR
UNITS: 15 months from date
of shipment or 12 months from date of sale.
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CUSTOMER RESPONSIBILITIES
·
Insure proper Installation
1.
Compressor unit must be level. Shim as necessary if bolting unit to
floor. Never draw down any leg of the tank to meet the floor. This could lead to
tank failure.
2.
Compressor unit must have a clearance of at least twelve (12) inches on
all sides to any obstruction to insure proper cooling and provide for repair and
maintenance access.
3.
Locate compressor unit in a clean dry area where adequate ventilation is
available. Unit must not be exposed to temperature in excess of 104 degrees
Fahrenheit.
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4.
Compressor unit power supply should be installed by a qualified
electrician per NEMA and local codes. ACP does not warranty the power supply or
failures caused by faulty current. “Note: Always check for correct flywheel
rotation after installation or electrical repairs.”
5.
Customer agrees to the responsibility for shipping charges involved in
the return of goods for warranty repair, replacement or analysis.
·
Perform Adequate Maintenance
1.
Maintain correct lubricant at full mark.
2.
Keep air filters clean. Replace when necessary or recommended.
3.
Keep belts properly tensioned.
4.
Change crankcase lubricant as required.
5.
Clean and service valves regularly (on compressor pumps with removable
valve assemblies in head or heads). Lubricate and maintain unloaders.
6.
Keep safety valves and protection devices intact and working properly.
7.
Never increase the cut-off pressure setting. This could cause failure of
the unit or personal injury.
8.
Maintain tension of all fasteners (Head bolts, etc.)
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DUTY CYCLE OF
COMPRESSOR UNITS
A properly-sized and installed compressor unit should
experience shut0off periods between cycles adequate to allow cooling of the
compressor pump, electric motor, and electronic controls. Continually exceeding
the designed duty cycle may lead to product failure. The following duty cycle
listing is to be used as a guideline to insure proper sizing of the compressor
unit for the particular application.
·
Climate control simplex units
should not exceed a 33% duty cycle. Duplex units should not exceed a combined
duty cycle of 50%.
·
Industrial simplex units should
not exceed a 60% duty cycle nor should Duplex units exceed a combined duty cycle
of 80% unless equipped for constant run.
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FREIGHT DAMAGE
Damage in transit does not constitute a warrantable
situation. Persons receiving a shortage of goods, or damaged goods, must provide
notice to the carrier in writing, prior to acceptance of goods. It is the
receiver’s responsibility to notify ACP immediately in the event of damages or
shortages especially if a shipment is to be refused due to freight damage. ACP
will assist the customer to help rectify the situation as quickly as practical.
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ACP LIMITED
WARRANTY COVERAGE
ACP,
or its designee, will repair or replace (at ACP’s discretion) any air compressor
pump found to be defective for the length of the warranty term applicable. ACP
does not warranty any air vessels, electric motors, gasoline or diesel engines,
magnetic starter, alternators, pressure switches or other electronic or
mechanical control devices beyond the extent of their manufactures warranty and
policies to ACP. This is inclusive of automatic tank drains and refrigerated air
dryers. Claims presented for labor or travel associated with non-warranty
repairs will not be considered. ACP will assist with non-warranty repairs only
to the extent of providing replacement parts on a “subject to evaluation”
exchange basis. At no time shall any component be returned to the factory for
any reason without a return agreement number (authorization number) having been
issued for tracking purposes. Failure to secure a return agreement and display
this number on the returned goods will result in a delay or possible denial of
the claim. Contact your dealer in the event of a product failure.
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LIMITATION
AND EXCLUSIONS
1.
Air compressor units and bare pumps of less than five (5) horsepower have
no provision for travel associated with authorized warranty repairs. These
units, and any intended as “portable”, must be transported to ACP’s closest
designated repair depot.
2.
Air compressor units equipped with third party compressor pumps are
warranted only to the extent of their manufacture’s warranty to ACP. These
manufactures reserve the right to require return of the defective equipment to
them for repair or replacement upon evaluation. ACP shall not be responsible for
these charges.
3.
The customer is responsible for providing
easement for service and repair of the compressor unit. Labor charges stemming
from accessing unit will be the customers responsibility.
This includes any additional manpower or
equipment deemed necessary as a result of inaccessibility.
4.
ACP will not cover charges for warranty
repairs which are in excess of a pre-agreed hourly rate or which are performed
at an “overtime rate”.
5.
Customer assumes responsibility for charges as a result of missed
appointments for scheduled repairs. ACP will not be responsible for serviceman’s
delays caused by customer not providing access to unit at time of repair,
persons arrival or for delays caused by customer’s inability to shut down air
system, if need be, for warranty repairs.
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WARRANTY
RATE LIMITATIONS
1.
A maximum hourly rate that ACP will reimburse for the repair of units
designed as “Industrial Duty” has been established at $40.00 per hour. Travel to
and from the job site will be paid at a rate of 50% of the labor rate. The
service depot may charge this rate for service travel or $.025 per mile, but not
both. These rates do not apply to depots servicing or repairing units that they
have sold. Their rate has been established at $18.50 per hour and $/040 per
mile. (No travel labor Allowed)
2.
A maximum hourly rate that ACP will reimburse for the repair of units
designated as “Climate Control” or “Breathing Air” has been established at
$50.00 per hour. Travel associated with repairs will be at 50% of the labor
rate. The service depot may charge this rate for service travel or $.040 per
mile, but not both.
3.
A maximum of $50.00 shall be paid and not exceeded for any service call
made for the purpose of investigating a customers complaint and assessing
defective equipment in need of repair only after the authorization of a ACP
representative.
4.
ACP’s maximum liability for repairs to any air compressor shall not
exceed 25% of the selling price under any circumstance.
5.
The maximum of 100 miles travel per service or repair action shall be
allowed unless otherwise authorized by ACP.
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ADDENDUM
A means of payment for the repair or replacement of
components must be secured by ACP prior to the release for shipment any of these
components for the proposed warranty repair or replacement. In the event the
returned components are found to have failed as a result of misuse, abuse or
neglect as opposed to faulty material; the customer agrees to be responsible for
payment to ACP for the parts, labor and any other related costs.
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